Landlords
With two well positioned offices within the Kingston Borough, Greenfield offers a comprehensive range of property services. Our staff members know the local market better than anyone and have unrivalled knowledge and expertise to ensure they are dedicated to giving you the best service.
We offer a full range of packages to suit all requirements, circumstances and type of property. Whether you are looking for an agent to purely find you a tenant or to look after your investment as if it were our own, we have a service to match your needs. We take the time to get to know your requirements to enable us to maximise your investment potential. Understanding your reasons for letting your property, your future plans and ideal timescales will assist us in finding the right person for your property.
You never get a second chance to make a first impression – the same goes for your property. Our experienced staff will advise you on how to prepare your property for marketing, to obtain the maximum rental potential. Once you are ready to present your property to the market, we will advertise on popular property portals including Rightmove, Zoopla and Prime Location and our proactive staff will actively promote your property. We will ensure you receive regular feedback and progress updates from one point of contact, so that the letting process is as smooth and hassle free as possible.
We carry out full tenants checks using an independent referencing company, offering unbiased reports and full transparency. With legislation changing year on year, you can be safe in the knowledge that Greenfield are fully compliant and will carry out all Right to Rent checks and ID validation checks prior to a tenancy commencing or being renewed. You can rest assured as a member of The Property Ombudsman (TPO) for Lettings we subscribe to TPO’s Codes of Practice.
Being an independent agent, we rely on word of mouth and positive experience reviews from our clients – our emphasis is always on customer service. It is essential for us to have an excellent reputation and this can only come from delivering exceptional customer service. The majority of our business comes from recommendations and repeat business, building a long term relationship with our customers is of the utmost importance to us all here at Greenfield.
If you are considering letting your property in the near future and would like some honest, friendly advice from a local specialist then please do give us a call, we would love to meet you. Please contact Elizabeth Reah on 020 8390 6666 to discuss how we can tailor make a package to suit you.
We are members of CMP for our Client Money Protection: click here for our certificate
To view a copy of our terms of business then click here.
Tenants
If you’re looking for a property to rent then let Greenfield Lettings help you. Start by searching our extensive range of available property across Surbiton, Tolworth, New Malden or Kingston and when you have found a property of interest simply click ‘book viewing’ and add your contact details where requested. One of our experienced lettings consultants will then contact you and arrange your viewing, they will meet you at the property or at one of our offices if this is more convenient for you. They’ll show you around the property and will be able to provide you with all the information you need regarding the local area and potential costs if you do wish to proceed. Once registered, we will keep you up to date with suitable properties specifically matching your requirements as soon as they come on to market. Our friendly lettings consultants will really listen to your specific search criteria and will work with you to find you a perfect new home. In order to secure your ideal property and avoid disappointment, we recommend early viewings. Our offices are open six days a week; Monday through to Saturday to accommodate each client’s viewing requirements.
Application Process
Once you have viewed the property, if you like it you will need to inform your lettings consultant of your interest. We will need to take basic information from you regarding each potential tenant moving into the property. This will include your employment status, preferred move date and term of the tenancy. We will then discuss your offer with the landlord and when everything is agreed we will ask you to pay a refundable holding fee to reserve a property, the sum of which will be equivalent to one week’s rent and then we will proceed with our referencing. Our referencing company Rent4Sure will send you an email with the application form which you’ll be required to complete online and upload any additional information they request. We must carry out various reference checks to ensure that you meet the criteria to be a tenant; this will incorporate credit checks as well as employment and landlord references. All offers are subject to references and contract. We also require that you provide identification in the form of a passport, we can’t accept photocopies so you and your passport must visit one of our offices where we will make a copy, we also request proof of your current address in the form of a bank statement or utility bill and confirmation of immigration status. Without these documents we will be unable to proceed.
The tenancy you sign will be for a fixed period and could be anywhere from 6 – 36 months, this is known as an Assured Shorthold Tenancy. After this fixed period, provided the terms of the tenancy have been adhered to and the landlord is in a position to, you can renew if you so wish and of course we will guide you through this process too.
Guarantors
A guarantor may be required for tenants who do not meet our referencing criteria, these include applicants who have recently moved to the UK, applicants whose annual salary does not meet the required amount to cover the monthly rent, adverse credit and students. A guarantor is usually a relative that is willing to sign a guarantor agreement stating they are then liable for the outstanding amount should the tenant default on the rent or other contractual obligations for whatever reason. The guarantor must be a UK resident and must complete the relevant paperwork.
Deposits
The security deposit for the property you have selected will be capped at 5 weeks’ rent where the annual rent is less than £50,000, or six weeks’ rent where the total annual rent is £50,000 or above. This amount must be paid in cleared funds by bank transfer or banker’s draft. Cheques and credit/debit cards will not be accepted. Your deposit will be registered with The Deposit Protection Service in accordance with government legislation. If the landlord is going to register your deposit then we may ask that you pay the security deposit directly to them.
Check in process
Most landlords will request an inventory to be carried out, this is done by an independent inventory company who will provide a full written & photographic inventory of the property. You will be supplied with this inventory 3 days after check in, and then have 7 days to check the inventory and inform them of any amendments that you find. All monthly rents are exclusive of utility charges so you will be directly responsible for any gas, electric or water bills unless otherwise stated. Meter readings can be found on your check in report and as the utilities are your responsibility we ask that you contact the relevant companies yourself to ensure the account is set up correctly. Every property is subject to council tax, at the start of the tenancy you will need to notify the local authority by telephone or email of your full names and the date your tenancy started so they can calculate your monthly council tax payment for which you are also directly responsible.
Point of contact
If your property is managed by Greenfield you will be sent a welcome pack from your Property Manager within 24 hours of your move in. If your property is not managed by Greenfield the contact phone numbers and email addresses for your landlord can be found on the second page of your Assured Shorthold Tenancy agreement.
We are members of CMP for our Client Money Protection - click here for our certificate
